MandiMart UK Help + Support

{"xsrfToken":"69e40c826fd35bc476bfbbf1d7fa826b7bbe6437_lout","branding":{"id":"1","key":"help","name":"MandiMart UK Help + Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#173336","headerLinkHoverBGColor":"#173336","headerBadgeColor":"#173336"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"You can use the search bar above to find information, please ensure you select the appropriate articles - either UK or EU - to match the website that you are using.","userInitialAnnouncementMessageWiki":"<p>Please select the correct portal below, so that any query you raise is sent to the right place, and we can answer you as quickly as possible.</p>\n<p>MandiMart.co.uk - If you are using our UK website, you must enter the MandiMart UK Help + Support Portal</p>\n<p>MandiMart.eu - If you are using our EU website, you must enter the MandiMart EU Help + Support Portal</p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"You can use the search bar above to find information, please ensure you select the appropriate articles - either UK or EU - to match the website that you are using.","announcementMessage":"Please select the correct portal below, so that any query you raise is sent to the right place, and we can answer you as quickly as possible. \n\nMandiMart.co.uk - If you are using our UK website, you must enter the MandiMart UK Help + Support Portal\n\nMandiMart.eu - If you are using our EU website, you must enter the MandiMart EU Help + Support Portal","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/149a12f4-5fce-451c-9220-8b7454713740/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWVlNGZhNS1kMzk0LTQ5NTMtOTc5NS1iY2M0ZmNhYWEyYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0OWExMmY0LTVmY2UtNDUxYy05MjIwLThiNzQ1NDcxMzc0MCI6WyJyZWFkIl19LCJleHAiOjE3NTIyNjc0MTUsIm5iZiI6MTc1MjI2NjgxNX0.3o4B_pa8GyZCQpgk7aE6FsaHwwomKSZpuQGCKnfT6vU&client=1aee4fa5-d394-4953-9795-bcc4fcaaa2c7&height=300&mode=fit","bannerMediaApiFileId":"149a12f4-5fce-451c-9220-8b7454713740","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"help","projectId":10000,"serviceDeskId":1,"name":"MandiMart UK Help + Support","description":"<p>Find information and raise a support ticket for our UK website</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"134","name":"Ask a question about a product that we sell","descriptionHtml":"","callToAction":"Ask a question about a product that we sell","introHtml":"<p>We're always happy to answer any questions you have, referring to the manufacturer where necessary to ensure we are giving you accurate information</p>","icon":10491,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"74","name":"Report a problem with our website","descriptionHtml":"","callToAction":"Report a problem with our website","introHtml":"<p>Let us know about a problem with our website, so that we can get it fixed!</p>","icon":10476,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"133","name":"Returns / Refunds","descriptionHtml":"","callToAction":"Returns / Refunds","introHtml":"<p>Request information about a return or refund</p>","icon":10470,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[1],"key":""},{"id":"135","name":"Shipping Question","descriptionHtml":"","callToAction":"Shipping Question","introHtml":"<p>Ask us a question about shipping, or receive your tracking number</p>","icon":10530,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[1],"key":""},{"id":"71","name":"Something Else","descriptionHtml":"","callToAction":"Something Else","introHtml":"<p>Ask us anything!</p>","icon":10498,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"136","name":"Suggest A New Product","descriptionHtml":"","callToAction":"Suggest A New Product","introHtml":"<p>We're always interested to take suggestions for new products to stock, let us know what you want and we'll look into it</p>","icon":10480,"iconUrl":"https://mandimart-help.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[136,135,134,133,71,74]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"18623994-a3c7-3c04-8337-d2cf0ce66a07","appLinkName":"","appLinkUrl":"","spaceKey":"IK","spaceName":"Internal Knowledge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"UK","serviceDeskId":1,"kbLinkDomainURLs":["https://mandimart-help.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UK","userLanguageHeader":"Please use the search bar (top-right) to find the information you are looking for immediately. If you can't find the information you need, or you want to raise a support ticket, you can go straight there using the link below. You do not need to log in to the help centre, ever.","userLanguageMessageWiki":"<p>RAISE A SUPPORT TICKET HERE - <a href=\"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/group/-1</a></p>","defaultLanguageHeader":"Please use the search bar (top-right) to find the information you are looking for immediately. If you can't find the information you need, or you want to raise a support ticket, you can go straight there using the link below. You do not need to log in to the help centre, ever.","defaultLanguageMessage":"RAISE A SUPPORT TICKET HERE - https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/group/-1","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYWVlNGZhNS1kMzk0LTQ5NTMtOTc5NS1iY2M0ZmNhYWEyYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyNjgwMTUsIm5iZiI6MTc1MjI2NjgxNX0.mThiN-Yniebll5PsGUP_BK-hLOhBw6plJtpbb0XNCmo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1aee4fa5-d394-4953-9795-bcc4fcaaa2c7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"901d072a-38ec-47d5-9d7c-73fdf076dfbf","name":"Shipping Information","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/901d072a-38ec-47d5-9d7c-73fdf076dfbf","lastUpdated":"1734431642342","createdAt":"1732911713252"},{"id":"0840c5c1-650f-4ba4-bb3e-abf048ba61f1","name":"Product Information","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/0840c5c1-650f-4ba4-bb3e-abf048ba61f1","lastUpdated":"1732911784292","createdAt":"1732911721095"},{"id":"7f77f1dd-d94e-46aa-b53e-0e204fab914e","name":"Payments","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/7f77f1dd-d94e-46aa-b53e-0e204fab914e","lastUpdated":"1734441807938","createdAt":"1732911736562"},{"id":"e99f3faf-3906-46cb-813a-9d12a78d6788","name":"How to use our Website ","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/e99f3faf-3906-46cb-813a-9d12a78d6788","lastUpdated":"1734440677716","createdAt":"1732911761057"},{"id":"c5b1fa62-7299-4e54-afd4-f94e587a896e","name":"Returns + Refunds","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/c5b1fa62-7299-4e54-afd4-f94e587a896e","lastUpdated":"1732911844872","createdAt":"1732911746095"},{"id":"c06b16b5-b24b-48fd-9bcd-fe7b1bfc0e41","name":"Contacting Us","categoryUrl":"https://mandimart-help.atlassian.net/servicedesk/customer/portal/1/topic/c06b16b5-b24b-48fd-9bcd-fe7b1bfc0e41","lastUpdated":"1732911840809","createdAt":"1732911752839"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://mandimart-help.atlassian.net/wiki","kbLinkDomainURLs":["https://mandimart-help.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mandimart-help","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"69e40c826fd35bc476bfbbf1d7fa826b7bbe6437_lout","baseUrl":"https://mandimart-help.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mandimart-help.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1aee4fa5-d394-4953-9795-bcc4fcaaa2c7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6481a488fa34475384b30242542cf606","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}